Terms of Service

Effective 31 October 2026 · Applies to the Stillside app and this website

1. The agreement

These terms are a contract between you and Curtis Hunter, trading as Westflame, a sole trader established in the United Kingdom ("Westflame", "we", "us"). They cover the Stillside iPhone app and this website. By using Stillside, creating an account or starting a subscription you accept them. Our Privacy Policy explains how we handle your data and forms part of these terms.

Nothing in these terms takes away rights you have as a consumer under the law of the country you live in, including the UK Consumer Rights Act 2015.

2. Who can use Stillside

You must be at least 16 years old. Our Privacy Policy says the same. If the law where you live sets a higher age for entering a contract like this one without a parent's consent, you must meet that age or have that consent. Stillside is not available in every country; at launch it is not offered in Canada.

3. Your account

• Stillside asks you to sign in before you use it, because your practice — your streak, your progress, your session history — is backed up to your account and restored when you sign in again, on any phone. Sign-in is with Apple, with Google, or with a one-time code we email you. There are no passwords.
• Keep the account you sign in with secure; anything done through it counts as done by you.
• One account per person. You cannot sell or transfer an account.
• You can delete your account at any time from Settings. Deletion removes your account and your practice backup from our servers. Deleting your account does not cancel your subscription; see section 5.

4. Subscription and free trial

You can use Stillside without paying. The free version is real and stays free: the meditation timer, every breathing exercise and SOS are free forever, and you can choose any three guided sessions to listen to free. A subscription ("Stillside Pro") opens all guided content. Two plans are offered, billed through the App Store:

• Yearly: US$69.99 per year, starting with a 7-day free trial.
• Monthly: US$16.99 per month. There is no free trial on the monthly plan — it starts and bills immediately.

First-year offer. If you turn down the subscription screen, we offer once the yearly plan at US$41.99 for the first year, 40% off the standard price. It applies to that first year only; after that the plan renews at the standard yearly price. One introductory offer (the free trial or the first-year price) per person.

Prices are shown in your local currency in the app before you subscribe and may differ from the US dollar amounts above because of exchange rates and local taxes set by Apple. There is no lifetime plan, and there is nothing else to buy inside Stillside: no coins, no credits, no in-app store of any kind.

Free trial. The 7-day trial is part of the yearly plan only. You will not be charged during it, and the app reminds you before it ends. When it ends, the yearly price is charged to your Apple account unless you cancelled at least 24 hours before the end of the trial. One trial per person.

Automatic renewal. Subscriptions renew at the end of each period, at the then-current price, until you cancel. Your Apple account is charged within 24 hours before the renewal date. If we raise the price we will tell you in advance and, where Apple requires it, ask for your agreement before the new price applies.

Payment is handled by Apple. We never see your card details. Apple's terms apply to the payment itself.

If money's genuinely tight, email hello@stillsideapp.com and just ask. Nobody serious is turned away.

5. Cancelling

You cancel through Apple, not through us. On your iPhone: Settings → your name → Subscriptions → Stillside → Cancel Subscription.

Cancelling stops the next charge. You keep access until the end of the period you have already paid for. Deleting the app or your account does not cancel the subscription.

6. Refunds

Our policy is generous: ask within 7 days of a charge and we will put it right, no reason needed.

Apple takes the payment and Apple processes the refund. We cannot issue one ourselves, and we cannot see or change Apple's decision. Request it at reportaproblem.apple.com, sign in, and pick the Stillside charge. If Apple declines and you asked us within 7 days of the charge, email us and we will give you free Pro access for the period you paid for instead.

After 7 days, refunds are at our discretion, but we will always listen. If you are a consumer in the UK or EU you also have statutory rights if the app is faulty, which this section does not limit.

Right to cancel a digital purchase. Because the subscription starts (or the trial starts) as soon as you confirm, you agree that access begins immediately and acknowledge that the 14-day cooling-off period for digital content ends once the service has started. Our 7-day refund promise above applies regardless.

7. Streaks, freezes and your practice

• Your streak grows by meditating: meet your daily target and the day counts. Streak freezes are earned by meditating and cover a missed day automatically; a missed day can also be repaired within the window the app shows you. Freezes and repairs can never be bought.
• New colours for Oro's glow are earned by keeping your streak. They can never be bought, they cannot be sold or transferred, and they have no value outside the app.
• A break that nothing covers resets the streak count. It never takes away your totals, your history, your freezes already banked, or anything else you have earned. Nothing you have earned is ever taken away.
• Your practice is backed up to your account (section 3). Sessions recorded while you are offline are kept on your phone and merged into the backup when you are back online; days met offline do not retroactively extend a streak that has already reset.
• We may adjust how streaks, freezes and unlocks work to keep them fair and working. Whatever we change, nothing you have earned is ever taken away.

8. Guided audio

Guided sessions stream from our servers to your phone and may be cached on your device for smooth playback. Access to Pro content is checked against your subscription on our servers. To keep the service fair, streaming is metered per account and rate-limited; we may slow or pause delivery to an account that exceeds reasonable personal use. The free tier's three guided sessions are counted per account: a chosen session is claimed when you first play it.

9. Acceptable use

Do not: reverse-engineer, copy, re-distribute or resell the app, its audio or its artwork; share an account or use another person's; tamper with practice data, streaming, entitlements or subscription status; use the app in a way that harms other users or us; or break any law using it. We can suspend or close accounts that do.

10. Ownership

Stillside, the Westflame name, Oro, the artwork, audio, text, code and design are owned by Westflame or its licensors and protected by copyright and other laws. We grant you a personal, non-transferable licence to use the app on devices you own, for your own use, subject to these terms. Nothing here transfers any ownership to you.

If you send us feedback or ideas, you agree we can use them without owing you anything.

11. Not medical advice

Stillside helps you build a meditation habit. It does not diagnose or treat any condition, and it is not therapy or a substitute for professional mental-health care. Sleep sessions help quiet a busy mind at bedtime; they do not treat insomnia or any sleep disorder. SOS is a meditation for hard moments; it is not a crisis service. If you are struggling, please talk to a doctor or a mental-health professional. If you are in immediate danger, call your local emergency number.

12. Our liability

We will provide the app with reasonable care and skill. Beyond that, the app is provided as-is. We do not promise it will be uninterrupted or error-free.

To the extent the law allows, we are not liable for indirect or consequential loss, and our total liability to you for anything arising from these terms is limited to the amount you paid us in the 12 months before the claim. We do not exclude or limit liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not let us limit.

13. Ending the service

You can stop at any time by cancelling and deleting your account. We can suspend or close your account if you break these terms, with notice where reasonable. We may also withdraw Stillside altogether; if we do, we will give reasonable notice and refund any unused part of a subscription.

14. Changes to these terms

We may update these terms. For changes that affect you materially we will show a notice in the app or email you at least 14 days before they take effect. If you keep using Stillside after that, the new terms apply. If you do not agree, cancel and stop using the app.

15. Law and disputes

These terms are governed by the law of England and Wales. Disputes go to the courts of England and Wales, except that if you live elsewhere in the UK or in the EU you may bring a claim in your local courts and rely on the mandatory consumer laws of your country. Talk to us first: most problems are solved with one email to hello@stillsideapp.com.

16. Contact

Curtis Hunter, trading as Westflame · Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, United Kingdom · hello@stillsideapp.com